FAQs

We believe Jaguar Land Rover has sold cars with defective components, including diesel particulate filter (DPF) systems. 

Jaguar Land Rover uses a DPF system to reduce emissions from their cars. The DPF system forms an essential part of the diesel aftertreatment system. A DPF system collects combustion particulates in the filter which are then burned off when the engine reaches a high temperature, in a process called regeneration. When functioning properly, the DPF system should be self-cleaning and remove the soot build up. We say that the DPF systems installed by Jaguar Land Rover were not fit for purpose.

A full or clogged DPF can cause the car to enter “limp mode”, making it slower and less responsive, increasing the risk of an accident and putting both the owner and other road users in danger.

We believe that consumers were sold a luxury vehicle on the premise that it met the required standards and would perform as advertised. Put simply, certain cars have not lived up to these promises.

The claim is against Jaguar Land Rover and related financing and dealer entities. We commonly refer to these entities as the “Defendant”.

1. Range Rover (L405)
2. Range Rover Sport (L494)
3. Range Rover Evoque (L538 and L551)
4. Land Rover Discovery (L462)
5. Land Rover Discovery Sport (L550)
6. Land Rover Velar (L560)
7. Jaguar E-Pace (X540)
8. Jaguar F-Pace (X761)
9. Jaguar XE (X760)
10. Jaguar XF (X260)
11. Jaguar XJ (X351)

The models included in the case may increase and/or change as we continue to investigate the defective components and additional models.

Please note, we are not currently taking on new clients. If you believe you have an eligible claim, you may be able to sign up with other law firms participating in the case.

Yes. This is a different and separate claim to the emissions cheating case being brought against Jaguar Land Rover (and other car manufacturers). The defective components (including in relation to the DPF system) are separate problems which we believe Jaguar Land Rover needs to answer to.

‘DPF’ stands for diesel particulate filter and is one component of the DPF system. The DPF system is part of the exhaust aftertreatment system, designed to prevent harmful pollutants being released from the exhaust and to ensure compliance with modern European emission standards. The purpose of the DPF is to capture and store soot that has been produced by diesel combustion. To do this effectively, the DPF must frequently clear the soot it has captured in a process known as regeneration. The DPF system carries out regeneration by burning the soot stored in the DPF, which frees up space to allow the filter to capture more soot.

In short, people have been paying up to £120,000 for cars that were not fit for purpose. Drivers had a reasonable expectation that their luxury car would meet the safety, reliability and performance standards advertised by Jaguar Land Rover, but Jaguar Land Rover failed to deliver.

• Limp mode: A full or clogged DPF can cause the car to enter “limp mode”, making it slower and less responsive, increasing the risk of an accident and putting both the owner and other road users in danger.
• Shortened service intervals: The defective components mean the affected cars need to be serviced more frequently than would have been expected when they were purchased, with the associated costs being met by the car owners.
• Engine damage: Driving with a full DPF filter can also cause damage to the car leading to oil dilution and increased wear and tear of the engine. The defects can also result in the vehicle needing more frequent oil changes.
• Higher costs: costs of additional servicing, increased fuel consumption and maintaining the defects are often passed onto the drivers.

We estimate that there are over a million affected consumers which were sold affected vehicles (new or pre-owned) between April 2017 and 2022.

Over 500,000 new car owners may be eligible to make a claim, hundreds of thousands of pre-owned car owners may also have claims.

Drivers who bought a pre-owned car may be eligible for compensation. Compensation levels for pre-owned vehicles may be lower than cars that were bought new. In any case, please note, we are not currently taking on new clients. If you believe you have an eligible claim, you may be able to sign up with other law firms.

How much you might receive depends on a range of factors including how much drivers paid for their car and how much harm the Court determines Jaguar Land Rover caused by its behaviour. There may be various forms of loss and/or statutory remedies that need to be accounted for including but not limited to:

• Reduction in value of the vehicle in question.
• Under consumer protection law motorists could recover between 25% and 75% of the price of their vehicle depending on the severity of the misleading or aggressive practice or the difference between the market price of the product at the time of sale, and the price paid.
• Additional servicing, repairs and maintenance costs motorists have paid.

This could be many thousands of pounds, even for second-hand owners.

In October 2024, the Court granted a Group Litigation Order (‘GLO’ for short) in the case. A GLO is a procedural mechanism designed to help large groups of people bringing claims on a collective basis.

It would be difficult for individuals to bring a successful case against a company as powerful as Jaguar Land Rover – litigation is very expensive (the cost of bringing the case individually would be higher than the damages claimed) and large companies employ aggressive defence firms to represent them.

Collective action proceedings offer consumers the opportunity to enforce their own rights and hold large companies to account, on a conditional basis.

In October 2024, the Court granted a Group Litigation Order (‘GLO’ for short) in the case. This is an important milestone in a case of this nature and scale. The GLO sets out various procedural deadlines for the parties to follow.

Milberg London are working on conditional fee agreements (CFA) which means only part of our standard fee is paid (by the funder), the remaining fee being subject to success of the claim. If the case is successful, the funder and Milberg London become entitled to a fee or uplift in exchange for taking on the risk of funding the claim.

To be a claimant, you need to agree to a CFA, together with our other terms of business which govern how we run the case.

No.

The case is being funded by a third-party litigation funder. The funder will pay for the costs associated in bringing the claim including court fees, barristers and experts. In addition, Milberg London are working on conditional fee agreements which means only part of their standard fee is paid (by the funder), the remaining fee being subject to success of the claim.

Furthermore, to protect against the risk of having to pay Jaguar Land Rover’s legal costs (if the claim is not successful), After-the-Event insurance will be obtained – this is also paid for by the funder.

If the case is successful, the funder, the insurer and Milberg London become entitled to a fee or uplift in exchange for taking on the risk of funding the claim. This comes out of the award obtained (not from your pocket).

If the claim is not successful, the funder and insurer will not receive anything, and the legal team will only receive their discounted fees as paid by funder.

The claimants will not need to pay anything if the claim is unsuccessful.

See The Team and Milberg.

The case is being funded by a third-party litigation funder. 

Our legal team are working hard behind the scenes to progress your claim and are making good headway. We aim to provide clients with case updates every 6 to 8 weeks. Please make sure you check your junk/spam folders and if necessary, adjust your settings so our emails get through! In addition, you can always get in touch with your Case Manager for an update, please email [email protected] or call us on +441143217100.

Unfortunately, the wheels of justice turn slowly, and actions can take years to work their way through the Court system. Our estimate for bringing the case to a conclusion is currently 3 to 5 years.

Please stick with us, we do believe we’ll get there in the end and it’s always possible the case settles early.

There are a number of reasons why a vehicle may be ineligible:

• It is too old.
• It is not a model we have identified as being affected by the defective components subject to the claim. 
• We do not have enough information or documentation from you in order to validate your claim.

You can still continue your claim, but the fact that it is no longer in your possession may affect the types and amount of compensation you are entitled to.

Jaguar Land Rover is facing a similar case in Australia which is ongoing. Toyota and Mitsubishi are also facing cases in Australia.

Milberg London is acting for over 100,000 claimants against Mercedes and Vauxhall over their emissions cheating claims. Both claims are proceeding through the courts. These cases deal with different issues but have an automotive defendant and are being brought using the same group action mechanism, a GLO.

VW has had a number of cases brought against it around the world over the “Dieselgate” scandal, in which the company used “defeat devices” so their cars would pass emissions tests and could be approved for sale. The UK proceedings against VW were successfully settled in May 2022, with claimants receiving thousands in compensation. While the VW case is about something different – emissions cheating – it shows how collective action proceedings can hold large automotive companies accountable.

If this case was frivolous or without merit, Jaguar Land Rover would be able to move quickly to dismiss it. The case will be issued in the English High Court and decided through a rigorous process by the High Court – one of the Senior Courts of England and Wales and notoriously robust. There is nothing frivolous about consumers exercising their rights and holding powerful companies to account for breaking the law.

Unfortunately, we are not currently taking on new clients. If you think your vehicle is eligible and would like to bring a claim, you may be able to instruct other law firms to represent you.